Shipping & Delivery

SHIPPING CHARGES

Shipping charges are calculated dynamically at the time of checkout and are based on order value and delivery location. These charges will be clearly indicated on the checkout page prior to payment.

For any queries related to shipping, customers may contact our support team at [email protected] 

CANCELLATION POLICY

1. Customer-Initiated Cancellations

1. Product orders may be cancelled by the customer prior to dispatch/shipment. Once the order is shipped, cancellation shall not be permitted.
   b. No cancellation charges will apply if the cancellation is made in accordance with this clause.

2. Company-Initiated Cancellations

Prezo reserves the right to cancel any order under the following (including but not limited to) circumstances:

• Non-availability of product or inventory constraints;
• Errors in pricing or product information;
• Orders suspected of being placed for commercial resale or bulk procurement;
• Multiple orders for the same product to the same address;
• Invalid or unverifiable delivery information.

No charges shall be levied on such cancellations. Refunds for cancelled orders shall be processed as per Clause 3 of this policy.

CONTACT INFORMATION

For return, refund, cancellation, or shipping-related queries, please contact:
Email: [email protected]
Customer Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

Walpay Technologies Private Limited reserves the right to update, modify, or amend this policy at any time, without prior notice, and such changes shall be effective upon posting on the Prezo platform.